Return Policy

POYAS JEWELRY Return Policy:

We value our customers' shopping experience and will do our best to resolve any issues with our products. Here is our return policy:

Return Conditions: You may request a return within 30 days of receiving the product. The product must be in its original, unused, unmodified, and undamaged condition. The product must match the original order number. The product must be returned in its original packaging.

Return Process: If you wish to return a product, please contact our customer service and provide your order number, product name, and description of the problem. We will review your request and provide you with a return address after confirmation. Please include your order number and problem description in the return package so that we can process it promptly. You will be responsible for all return costs, including shipping fees and any possible taxes and duties. We will refund your payment after receiving and inspecting the returned package.

Exchange Policy: If you need to exchange a product, please contact our customer service and provide your order number, product name, and description of the problem. We will review your request and provide you with an exchange address after confirmation. Please include your order number and problem description in the exchange package so that we can process it promptly. You will be responsible for all exchange costs, including shipping fees and any possible taxes and duties. If the exchange product is more expensive than the original product, you will need to pay the price difference. If the exchange product is cheaper, we will refund the difference. We will send you a new product after receiving and inspecting the exchange package.

Special Cases: If the product has quality issues or is damaged during transportation, we will provide free return and exchange services. If the product has any issues during use, please contact our customer service, and we will handle it as soon as possible.

We will do our best to provide you with the best return and exchange services. If you have any questions or concerns, please feel free to contact our customer service. If you need to return a product, please contact us via email (poyasjewel@gmail.com). We will provide you with return instructions and ask for your order number, product photo, and return reason. Once we have reviewed and approved your return request, we will provide you with a return address. You will be responsible for all costs incurred during the return process.