POYAS JEWELRY SHIPPING TERMS:
Shipping method: UPS, FedEx, DHL for secure transportation.
Shipping cost: Free worldwide shipping.
Shipping time: We will make every effort to ensure that the goods arrive at the destination according to the customer's requested time frame, but unforeseeable factors (such as weather, traffic, customs, etc.) may cause delays, therefore we do not make any promises regarding shipping time. In-stock items will be shipped within 1-7 days, order processing takes 1-3 days. Customized items without stock require 15 days.
Shipping risk: The goods may be damaged or lost during transportation. If the goods are damaged or lost during transportation, we will do our best to assist the customer in handling related matters, but we do not assume any responsibility.
Insurance: To protect the customer's interests, we recommend that customers purchase goods transportation insurance to obtain compensation in case of goods damage or loss.
Shipping documents: We will provide necessary shipping documents according to customer requirements, such as shipping contracts, bills of lading, customs clearance documents, etc.
Shipping address: The customer should provide the correct delivery address. If the goods cannot be delivered or are delayed due to an incorrect or incomplete address provided by the customer, we will not assume any responsibility.
Weight and volume restrictions: We will limit the weight and volume of the goods based on the regulations of the airline or shipping company, and the customer must comply with the relevant regulations. If additional fees are incurred due to overweight or oversized goods, the customer is responsible for the additional fees.
Privacy protection: We will protect the customer's personal and order information from being disclosed. If you have any questions, please contact firstname.lastname@example.org.
POYAS JEWELRY RETURN POLICY (for Shopify):
Return policy: We accept returns within 30 days of the customer receiving the product. The item must be unused, in its original packaging, and in the same condition as when it was received.
Return address: SHENZHEN OFFICE: 44TH FLOOR, ROOM 4425, IBC JEWELRY BUILDING, DONGXIAO STREET, LUOHU DISTRICT, SHENZHEN, CHINA.
Please contact our customer service at email@example.com to initiate the return process and receive further instructions.
Note: Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.