Size adjustment & repair terms.
Thank you for choosing POYAS Jewelry! We value your shopping experience and have provided the following terms and conditions for jewelry after-sales service, size adjustments, and repairs, with reference to our peers on Shopify:
Our after-sales service includes returns and refunds. If you are not satisfied with our products, you can contact us within 30 days of receiving the goods. We will provide you with replacement or refund services. Please note that the product must be in good condition and have the original label and packaging in order to receive the return or refund service.
We provide one free size adjustment service to ensure that your jewelry fits perfectly with your size. If you need a size adjustment, please contact us within 30 days of receiving the goods and provide your size information. Please note that some products may not be adjustable in size, so please consult our customer service team for details.
If you encounter any problems while using our products, we also provide repair services. Our repair services include wear and tear, cracks, and other damage. Please contact us within 30 days of receiving the goods and provide your order information and product condition. We will provide you with the appropriate repair service and cost based on the situation.
Our goal is to provide you with high-quality products and services to make your shopping experience more enjoyable. If you have any questions or need help, please feel free to contact our customer service team.
In addition, we also offer a warranty period for all our products. Our warranty period varies depending on the type of product, but we guarantee that all our products are free from defects in materials and workmanship.
Please note that our warranty does not cover damage caused by misuse, accidents, or normal wear and tear. If you believe that your product is defective, please contact us as soon as possible, and we will provide you with the necessary repair or replacement services.
We are committed to providing you with the best possible service, and we strive to resolve any issues or concerns you may have in a timely and professional manner. If you have any questions or concerns about our after-sales service, please do not hesitate to contact us. Our customer service team is always available to assist you.
Thank you again for choosing POYAS Jewelry. We look forward to serving you and providing you with the best possible shopping experience.